Highlights from our Customer Conference 2015

Two day conference provided great insights for KCS Datawright customers

The 2015 KCS Customer Conference provided customers with a varied and interesting programme covering the latest in the company’s software solutions and more. The conference focussed on how KCS customers could add value to their businesses using IT, both strategically and tactically.
 
View video highlights below:
 

 

New developments

For many K8 Enterprise customers, the highlight of the two day conference was the introduction of the upcoming K8 Enterprise release – Version 13, which includes over 120 enhancements. Delegates also learned more about Web Builder, the company’s integrated electronic trading application.  
 
Some significant developments in the company’s support and training provisions were announced. In particular, COO Alan Cross said that his team will be focussing more on reducing the need for customers to make support calls. “We are confident that by working together, a combination of training and extending knowledge, our customers will not only be able to gain more value from their systems but also make fewer support calls”.  During a break-out session, customers discussed the new K8 Enterprise training catalogue at length.
 

Company updates

Mike Beech, Product Marketing Director, brought delegates up to date with the work of the Customer Advisory Board. Introduced in 2014, the CAB has already proved to be a valuable resource in delivering ideas and specific user requirements into the product development cycle.
 
Day one’s opening session also included a review of the technologies that support KCS’s cloud and hosting services. A growth area for the business with an increasing number of customers making the switch away from on premise servers. Being able to more focus on the business – means less time spent on system management. 
 

Engaging sessions

Guest speaker for the evening reception and dinner was best-selling author, presenter and business guru Geoff Burch. Entertaining and thought-provoking, Geoff delivered an informed perspective on topics drawn from his considerable international experience, with a focus on customer service and managing the overall customer experience.
 
Day two of the conference comprised a programme of break-out sessions which ensured that the event truly had something for everyone. Delegates learned about new developments including a detailed session focussing on the latest K8 Enterprise release. Sessions about Business Intelligence and the K8 Enterprise Service Management solution were also on offer. Customer experiences included Shop Floor Data Capture, workflow management, dashboard facilities and ecommerce functionality. Following on from the K8 Enterprise User Group’s launch in February 2015, a User Group session was also held which included lively discussions about the future of this important user community.
 
A series of sessions, delivered by KCS partners were also on offer, briefing delegates on WAN solutions, SEO, ecommerce, mobile proof of delivery and EFT systems. 
 
Summing up, CEO Ian Bendelow said, “Our annual customer conference has become a flagship event in our calendar. Each year, we strive to make the event as beneficial as we possibly can, not only for our customers, but also our technology partners who play a key role in meeting our customers’ ever-changing requirements. Much more than an opportunity to share how we are investing in products and services for the future, bringing everyone together also creates a stimulating environment. Open discussion leads to ideas being generated which is exciting and rewarding for everyone.”