Service Call Management

Call Management software – manage all call information from one central location

In field service management, your business has numerous components and processes that need to be managed accurately in order to ensure maximum performance. The Call Management module from our field service solution makes it simple to log and manage all service calls. With Call Management you can instantly view all call information including attachments and customer details.

Each call is swiftly assigned to a field service engineer. Engineers can then accept, respond and close calls remotely, on the move using the Field service mobile app. All information is stored centrally, enabling critical information to flow throughout your business, helping you to maximise overall performance. Functionality also includes email notifications to ensure customers are instantly updated about the progress of every call.

Field Service Call Management software – benefits at a glance:

  • A single system for creating, assigning, organising and tracking all tasks, in addition to managing all customer information

  • All call centre staff and engineers will access the same information

  • Integrated back office processes will result in no duplicated efforts

  • A collaborative approach will result in enhanced customer relationship management

  • Automated call escalation and manager alerts

  • Views can be configured according to processes or functions

Read our blog post: Will the Internet of Things boost your Field Service business?

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Datawright wins Software Innovation Solution of the Year Award

European IT & Software Excellence Awards

Datawright wins Software Innovation Solution of the Year Award

Datawright has won the 2017 Software Innovation Solution of the Year Award for an ‘Internet of Things’ (IoT) project delivered to long-term customer, Arlington Automotive (NE). The award forms part of the European IT & Software Excellence Awards, now in their 9th year and established to recognise best practice in customer solutions and service excellence.

IT Europa 2017 Winner. ISO 14001 registered. ISO 9001 registered. Investors in people.