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CRM

CRM – Understand your customers, maximise every contact opportunity

The CRM software for our manufacturing and field service solution has all the functionality you need to manage your customers. Recording every piece of information, from contact details to order history, quotations to sales calls and complaint handling, this comprehensive CRM suite is designed for the manufacturing and field service markets.

Equally capable for your customer and prospect communications, the CRM opens up opportunities to review and improve service, deliver customised campaigns, offers and incentives, or simply to keep in touch. Across your entire business operation, knowledge can be analysed, shared and used to understand your customers. Because everything is captured and updated centrally, every user, in every location, has access to the latest information, when and where they need it.

Manufacturing and Field Service CRM Software: benefits at a glance

  • Improve customer service - instant access to data

  • Create targeted sales and marketing campaign opportunities

  • Grow understanding of decision makers and influencers

  • Manage incomplete or duplicate records and communications

  • Enhances sales by getting closer to customers and prospects

  • Integration with our Field Service app

Read our blog post: CRM software - Unlocking your hidden sales team.

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Datawright wins Software Innovation Solution of the Year Award

European IT & Software Excellence Awards

Datawright wins Software Innovation Solution of the Year Award

Datawright has won the 2017 Software Innovation Solution of the Year Award for an ‘Internet of Things’ (IoT) project delivered to long-term customer, Arlington Automotive (NE). The award forms part of the European IT & Software Excellence Awards, now in their 9th year and established to recognise best practice in customer solutions and service excellence.

IT Europa 2017 Winner. ISO 14001 registered. ISO 9001 registered. Investors in people.