A Day in the Life - Christina

Technical Support Analyst (Dublin)

How long have you worked for Kerridge Commercial Systems (KCS)?

I started working for KCS in November 2014 as a Technical Support Analyst. I came to Kerridge Commercial Systems straight out of uni after studying Software Engineering at the University of Stirling.

Describe a typical day

Most days start the same, catch up on emails and any work that may have come in from the night before. I usually spend the first half hour of my shift prioritising my workload and ensuring I have all the relevant information I need for any calls I work on that day. I spend the rest of the day setting up new systems, and replicating issues that our live customers are experiencing in an aim to resolve their issues. In technical support, we work closely with all other departments, if they have any issues with work they are completing, we can step through the code and advise them why different parts of the system are working the way they are. I enjoy this part of the work as I get to interact with different personalities on a daily basis, and speak with people of different technical backgrounds.

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Datawright wins Software Innovation Solution of the Year Award

European IT & Software Excellence Awards

Datawright wins Software Innovation Solution of the Year Award

Datawright has won the 2017 Software Innovation Solution of the Year Award for an ‘Internet of Things’ (IoT) project delivered to long-term customer, Arlington Automotive (NE). The award forms part of the European IT & Software Excellence Awards, now in their 9th year and established to recognise best practice in customer solutions and service excellence.

IT Europa 2017 Winner. ISO 14001 registered. ISO 9001 registered. Investors in people.