Whitchem makes the transition to K8 Manufacturing

Process Manufacturing

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WhitChem

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Customer: WhitChem

Site link: whitchem.co.uk

Challenge

WhitChem is a successful, specialist distributor of chemicals, minerals and polymers representing a number of leading European manufacturers. WhitChem’s extensive range includes products for the adhesives, construction, coatings, filtration, plastics, rubber, textiles and textile coatings industries. The company, which employs around 30 staff, including qualified technical specialists, serves around 1,000 customers throughout the UK from its central warehouse in Stoke-on-Trent.

When WhitChem’s management team made the decision to invest in a new computer system, they recognised that they needed a partner which had a proven track record of working in the chemicals sector. Flexibility and a willingness to ‘go the extra mile’ to meet specific business requirements were also high on the list of must-haves. In addition to stock control and trading facilities, the new system also needed to accommodate the requirements for handling and transporting chemicals.

Running a bespoke system had been immensely successful for WhitChem and moving to a standard ‘off-the-shelf’ product represented something of a cultural change for everyone involved. From a system which could be easily tweaked with familiar process workarounds, the changeover would need to win hearts and minds, as well as the process of learning a new system.

After evaluating a number of systems and suppliers, WhitChem chose K8 Manufacturing and placed the order for a 25 user system. After a period of parallel running, the new system went live in January 2013.

Gains and benefits

  • Secure and stable platform for the future
  • Tight business controls
  • More visibility of trading activities
  • Faster, more accessible information
  • Queries resolved more efficiently
  • Facilitates a ‘questioning’ management style
  • Increasing business knowledge and understanding
  • Easier to maximise sales opportunities
  • A set of tools to help grow the business
  • Task-driven CRM facilities

Whitchem Case Study

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As an IT partner, Datawright are easy to work with, they listened to our issues and have provided us with a system that is helping us to progress.

- Charles Hawley, Finance Director

 

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