K8 Field Service – delivering valuable benefits for Kellys Printing Solutions

Field Service

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Kellys Printing Solutions

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Customer: Kellys Printing Solutions

Site link: www.kellysmfp.com

Challenge

Established in 1982, Dundee-based Kellys Printing Solutions provides comprehensive print management solutions and services. Working in partnership with Kyocera – an exclusive Scottish distributor, the company currently supports mono and colour desktop printers, copiers and multi-function devices across Scotland. Sectors served by the company range from education and legal to estate agents and oil exploration including some printer installations being maintained on North Sea Oil & Gas platforms. Contracts range from a simple single device to fully integrated document management solutions across multiple sites. With 300+ multifunction devices carried in stock at any one time, one of Kellys' strengths is their ability to supply customers at short notice from their warehouse. With K8 Field Service, the company has the capability of being able to install equipment within 24 hours from order.

The K8 Field Service story for Kellys began in 1997 when, having outgrown its largely manual systems, they chose what was then a text-based product. The company later moved to the Windows-based version of K8 Field Service and in 2013, Kellys completed a further upgrade. Among many functionality improvements, this release included integration with device meter readings which enabled invoice generation to be automated. The new mobile app, which was also implemented, meant that Kellys’ team of field based technicians gained complete control of their service bookings, work flow and parts fulfilment. All in all, K8 Field Service is delivering more benefits to Kellys than ever - reporting that a greater focus can be concentrated on the customer care and service issues.

Gains and benefits

  • Easy-to-use graphical interface
  • Flexible sales order processing functionality
  • Integrated meter reading for automated billing
  • Real time engineer communications
  • Mobile app streamlines engineering processes
  • Complete stock control – including van stocks
  • Excellent day to day and upgrade support
  • Human error issues eliminated
  • Improved customer service capabilities

Kellys Case Study

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K8 Field Service works very well and enables us to operate lean and efficiently in a highly competitive market.

- Ruairidh McLachlan, Service Manager, Kellys Printing Solutions

 

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