K8 Field Service makes a difference to ASL
|nicola.mullen 17/03/2017 14:40:11
“The mobile app has had a considerable impact in improving efficiency, communications and service response times.” Terry Henderson, Business Support Manager, Automated Systems Group Ltd
With 8000+ devices on contract, ASL is one of the UK’s largest managed print solutions suppliers. The company, which employs 100 staff - including 50 field engineers, provides its 5,000+ customers with flexible and meter-based options for equipment, servicing, repairs and consumables. ASL has reported that K8 Field Service has helped to reduce servicing overheads by 15% since implementation in 2013.
Prior to K8 Field Service, ASL used a green screen system, but with ambitious growth plans, a modern, fully integrated solution was needed. Primary requirements included facilities to handle complex billing arrangements, effective mobile communications for field engineering operations and advanced information tools. ASL’s project to review alternative systems ran for six months; three systems were evaluated in detail, resulting in the selection of K8 Field Service.
The 75 user K8 Field Service system went live in April 2013 and has, in line with project objectives, given ASL a cost-effective, scalable backbone to support business development. The system has proven its capability to integrate acquired businesses quickly and cost-effectively. ”Helping us to achieve a 15% reduction in service overheads, K8 Field Service has led to a substantial reduction in the amount of data entry duplication and unnecessary work compared with our previous system. Although our IT programme with K8 Field Service continues to evolve, the business is running more efficiently and the system’s benefits are making a difference.”
Gains and benefits
- 15% service overhead reduction
- Powerful field engineer communications
- Real-time information dashboards
- Supporting business growth and expansion
- Fully integrated business processes
- Efficient sales order processing
- Flexible, accurate billing
- Improved customer service