Service Management

It is often said that the customer is king, but in terms of business success it is beneficial to pay more than just lip service to this concept. Providing the highest quality customer service is one way of making your customers feel like royalty, helping you increase their loyalty to you.
 
Many businesses provide an after sales service that requires engineers and other representatives to visit customer sites. Managing who goes where in order to meet pre-set service level agreements can be a complicated task which is why Datawright has developed the Kingfisher Service Management module to compliment the existing breadth of its ERP system.
 
With Service Management you can allocate engineers based on required skills and location to ensure you meet commitments to response times for particular problems. Van stocks can be managed and updated automatically when the engineer returns to site ensuring they always have the parts required to complete the job. Service Management can also be run over mobile devices such as PDAs so your engineers on the road have a constant link to base providing them with updates throughout the day.

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